“Handshake overhead is the result of the simple law of more people. n*(n – 1)/2. Two people need one handshake to be introduced. On the other hand, 9 people need 36 handshakes. More people involve more meetings, more approvals, more coordination.”   Seth Godin, from this post.

Only if you’ve designed your business so that everyone needs someone else’s approval to get things done.

The great thing about designing your business to be more like an orchestra than a pin-factory, is that if you want to make more noise you simply add more players.

Give each new player a copy of the Customer Experience Score to follow, a bit of time to practise, then simply let them get on with it.

If everyone in your business knows how to make and keep your Promise from beginning to end, there’s no need for them to get anyone’s approval first.

Least of all yours.