May 22, 2026
Measure what matters – to the customer
How many of your interactions with clients or customers are devoted to actually delivering the value they came to you … Read More “Measure what matters – to the customer”
Category: Keep Promise
September 24, 2024
“We deserve the challenge of becoming all that we can become.” ~ John O’Donohue
I can’t share Ari Weinzweig’s newsletter with you direct, you’ll have to sign up for yourself. But I can share … Read More ““We deserve the challenge of becoming all that we can become.” ~ John O’Donohue”
July 22, 2024
How to do Shakespeare without needing Shakespeare
I went to the theatre the other week. For the first time in a long time. To see one of … Read More “How to do Shakespeare without needing Shakespeare”
July 17, 2024
What delegation really means and how to make it happen
Delegation is about much more than handing over decision making powers. It’s about being able to trust that those powers … Read More “What delegation really means and how to make it happen”
June 24, 2024
If your Promise of Value doesn’t cover everything you do, it means nothing.
I have to admit that public toilets are another bugbear of mine. Usually the lack of them, and often the … Read More “If your Promise of Value doesn’t cover everything you do, it means nothing.”
May 31, 2024
When you ‘just can’t find the right person’
Most of us start our business as the proverbial ‘one-man band’. We literally play every instrument, take on every role, … Read More “When you ‘just can’t find the right person’”
April 12, 2024
From delight to fury, via a little geometry
My reading is nothing if not eclectic. An old friend bought me ‘Ballet Shoes’ because we both remembered it as … Read More “From delight to fury, via a little geometry”
March 27, 2024
Out of the mouths of babes and newscasters
The NHS was on the news again this morning. Because, as the Guardian reported: “Just 24% of people across England, … Read More “Out of the mouths of babes and newscasters”
March 19, 2024
Detours can be delightful
Last Saturday, we’d planned to visit two exhibitions, one in Kensington High Street, the other at King’s Cross. This would … Read More “Detours can be delightful”
February 9, 2024
The fourth thing on my Manifesto
for small business growth and productivity would be: As soon as you have worked out how to attract and delight … Read More “The fourth thing on my Manifesto”