Process Design – Discipline makes Daring possible.

October 8, 2024

Delivering parcels is harder than you think.

A knock on the door. “Funny”, I thought, I’m not expecting anything yet. It was someone delivering a parcel. I … Read More “Delivering parcels is harder than you think.”

August 28, 2024

While I wait for my consignment of management books by Mary Parker Follett, I’ve stumbled across another 3 I’d like … Read More “Three books about the strategic use of process in business”

July 25, 2024

When you plan a long car journey, it’s nice to know that your tyres have plenty of tread left; that … Read More “What are the things you need to know about your business?”

May 16, 2024

We’ve already looked at a couple of processes you could set up as a team, to start getting comfy with … Read More “How to take a break from your business 5b: critical processes”

May 14, 2024

What do you do for the people you serve? I’m sure you know, somewhere deep in your heart. You have … Read More “How to take a break from your business 4: spell out your promise of value”

May 13, 2024

While you’re taking a break from your business, you want everyone else to be able to handle whatever comes their … Read More “How to take a break from your business 3: Organise your shared spaces”

April 10, 2024

You probably don’t often think about the circulation of your blood, but if you did, and decided to take a … Read More “How to explain things well”

April 8, 2024

When I worked in software development, we had a name for things we did to fix an urgent problem – … Read More “Quick and…”

April 3, 2024

I’m an anarchist. I don’t believe in being ruled from the top, or the middle. Or anywhere, really. I don’t … Read More “How to add management without the overhead”

March 27, 2024

The NHS was on the news again this morning. Because, as the Guardian reported: “Just 24% of people across England, … Read More “Out of the mouths of babes and newscasters”