Before you rush to replace the humans in your business with AI or any other technology, spend some time watching … Read More ““An automatic door doesn’t replace a doorman.” ~ Rory Sutherland”
How many of your interactions with clients or customers are devoted to actually delivering the value they came to you … Read More “Measure what matters – to the customer”
It doesn’t matter how big your profit margins are, if you run out of cash, your business runs out of … Read More “Will there be enough money in the bank?”
If you’re the only one in your business who can “do it right”, you’re probably also the only one who: … Read More “It’s hard to be “the only one””
I visited the Norfolk and Suffolk Aviation Museum last weekend. As you can imagine, there was a lot to look … Read More “What paper computers can teach us about designing good KPIs.”
A knock on the door. “Funny”, I thought, I’m not expecting anything yet. It was someone delivering a parcel. I … Read More “Delivering parcels is harder than you think.”
TL;DR – Everywhere. I’m working my way through ‘Dynamic Administration’ a collection of papers on management by Mary Parker Follett. … Read More “Where authority and responsibility belong in a business.”
On the 27th September 2021, I wrote this: ‘Better’ is a tweak; a change, a slight adjustment. ‘Better’ focuses on … Read More “Let’s make the world a different place”
I can’t share Ari Weinzweig’s newsletter with you direct, you’ll have to sign up for yourself. But I can share … Read More ““We deserve the challenge of becoming all that we can become.” ~ John O’Donohue”
I can never get to this time of year without that line going through my head. Are you ‘back at … Read More “It’s late September, and I really should be back at school…”