June 12, 2024
How to spread the load of being a Boss
Yesterday evening I helped to facilitate a People’s Forum. I was there because I wanted to help, but also because … Read More “How to spread the load of being a Boss”
Category: Innovation
June 7, 2024
Why it’s always worth going beyond the obvious
Maybe it’s just me, but there’s something deeply satisfying in digging past the familiar, the taken-for-granted, the no-longer-questioned ‘realities’. There’s … Read More “Why it’s always worth going beyond the obvious”
May 24, 2024
News I never wanted to get
I was saddened to find out yesterday that the schooner De Gallant had sunk off the Bahamas. I was devastated … Read More “News I never wanted to get”
April 18, 2024
How are you going to pay for it?
It’s a question every journalist likes to ask of every politician – especially those on the left, and especially in … Read More “How are you going to pay for it?”
March 28, 2024
Management structure. Do micro-businesses need it?
Back in 2022, when I applied for a Women in Innovation grant, one of the comments on my submission was … Read More “Management structure. Do micro-businesses need it?”
March 13, 2024
Missing the point
Yesterday evening, I inadvertently sat in on a webinar on modelling unemployment. There was talk about ‘search and matching theory’ … Read More “Missing the point”
February 7, 2024
The next thing on my manifesto
would be: Automate Drudgery. Not just physical drudgery, but mental drudgery too. Don’t use people to transfer data between systems. … Read More “The next thing on my manifesto”
February 5, 2024
A manifesto for small business growth and productivity
If you were going to write “A manifesto for small business growth and productivity”, what would you include? I’d love … Read More “A manifesto for small business growth and productivity”
January 31, 2024
Dozing
One of my favourite times of day, is that part where you’re not asleep any more (or not yet), but … Read More “Dozing”
January 25, 2024
Exceptional service
I’m a fan of the 80/20 rule when it comes to documenting processes in a Customer Experience Score. Trying to … Read More “Exceptional service”