July 20, 2021

What you do is what they get

Repoussé is a metalworking technique in which a malleable metal is ornamented or shaped by hammering from the reverse side to create a design in low relief.  What appears on the front of the object is a direct and immediate result of what is done on the back.  No more, no less.

It’s the ultimate LEAN process.  There is nothing extraneous, nothing intermediate, nothing behind the scenes.  Every action contributes directly to the result.

And as Wikimedia also says “There are few techniques that offer such diversity of expression while still being relatively economical.” 

The perfect marriage of customer experience and operational efficiency.

Something to aim for in your business?