February 23, 2021

Customer delight?

What’s more annoying than your bus arriving late?

Your bus arriving early.

There seems to be a trend at the moment for deliveries to arrive sooner than expected.    I think this comes from an assumption that over-delivering on a promise is always good (something Royal Mail cleary don’t subscribe to).   But what if I need to prepare for delivery beforehand?  Arriving early messes up my schedule, makes my life more difficult.

Early delivery might be good – if you ask me first, and give me the option of sticking to the original plan.

Otherwise, it’s probably not my delight you’re seeking, but your convenience.