It’s impossible to be right all the time, especially in the midst of ‘unprecedented’ happenings.

But it is entirely possible to be transparently fair all the time.   Especially if you have a compass to guide decision-making where there is no map.

So, when you see ‘mistakes’ produced by an opaque process following an invisible compass, it’s legitimate, even necessary to ask questions:

• Why is it like this?
• What does this say about the compass of the people who designed it?
• Why isn’t that compass explicit?
• What needs to change to make the process fairer and more open next time?

With a clearly visible compass and a fair, transparent process for your business, your people can’t go far wrong.   Even when they’re not right.