It’s impossible to be right all the time, especially in the midst of ‘unprecedented’ happenings.
But it is entirely possible to be transparently fair all the time. Especially if you have a compass to guide decision-making where there is no map.
So, when you see ‘mistakes’ produced by an opaque process following an invisible compass, it’s legitimate, even necessary to ask questions:
- Why is it like this?
- What does this say about the compass of the people who designed it?
- Why isn’t that compass explicit?
- What needs to change to make the process fairer and more open next time?
With a clearly visible compass and a fair, transparent process for your business, your people can’t go far wrong. Even when they’re not right.