One of my favourite feeds, Corporate Rebels, shared a really interesting post today  “Removing Bureaucracy and Hard-Wiring Trust”

It’s a really great read, about instilling responsible autonomy into your team, clarifying the ‘compass’ that will guide individuals, and setting a few big rules for ‘How we do things round here’ ( based around “Act In the Best Interests of the Company”)

But.

Where’s the customer?

And where’s the continuity?   What happens when these particular individuals move on?   How do new people learn quickly?

It’s brilliant and essential to empower your people and your teams.  But it’s more sustainable to include some infrastructure too.

Some actual wiring.  Built around the people you serve.