This week, my husband took his father on a 90-mile round trip to see a consultant, only to be told “We don’t do that here.”

Why?

For the same reason a jury of 12 people can hang around for days waiting for a case, only to file into a courtroom and be told “We can’t try this case now.”

Because the process has been designed around the wrong role.

No wonder we have a productivity problem.

Is it time to re-think the professions?