“[t]he more we depend on technology and push it to its limits, the more we need highly-skilled, well-trained, well-practised people to make systems resilient, acting as the last line of defence against the failures that will inevitably occur”  

Most businesses, even giant auto-assembly plants where robots outnumber humans, are more like orchestras than music boxes.

And it’s the highly trained, skilled and experienced people that keep them running smoothly, as this fascinating read shows.