would be:
Automate Drudgery.
Not just physical drudgery, but mental drudgery too.
Don’t use people to transfer data between systems. It’s a waste of human abilities and potential. Especially when nowadays you can get software to do that at a relatively low cost. Even better, make collecting data a side-effect of doing the job, so that nobody has to think about it or remember to do it.
Don’t make new recruits do boring, repetitive tasks like testing software, get them to design and build an automated test system instead – and then test it to make sure it works.
Let professionals use AI for first drafts, so they can bend their minds and spend their time making the final draft extraordinarily useful to their client.
A caveat: Never automate the vital human-to-human parts of your business. They are what creates the value.
Automation of all kinds is an investment. It yields returns. Invest those returns into enhancing the human experience for your team and your customers and yourself. That might even include giving yourself and your team more time off.
Where could you invest in more automation?