The choices your team make when presented with the need for a decision, are determined by the options they have available.

Another way to constructively reduce options for your team is to shift focus away from deciding what should happen, towards how it should happen.

You can do this by spelling out what has to happen most of the time, as a guiding process for your team to follow. This takes away the need to decide these things afresh every time, and frees up decision making capacity to focus on how it should be done – on the experience of what for your customers – within the parameters of your Promise of Value.

It also saves their valuable decision making powers for dealing with the exceptions that make life interesting for everyone.

Discipline makes Daring possible.