Being a lynchpin in someone else’s business is a good career strategy.
If you are the someone else whose business it is, you might want to think about whether it’s a good business strategy.
A Customer Experience Score isn’t just for capturing your expertise, although that’s where it usually starts.
It can get you up from over that barrel too, by capturing others’ expertise.
Then you can make everyone a lynchpin in your business for the right reason.
Because of what they do, and how, rather than what they know.
Discipline makes Daring possible.
