You are the expert. The one everyone turns to for answers to the difficult questions. When you’re not there, the team notices. They’re always pleased to have you back.
Being a lynchpin in someone else’s business is a good career strategy.
Being the lynchpin in your own business is dangerous.
When it’s your business, your dent in the universe, the last thing you want is to keep your expertise to yourself.
Share it with a Customer Experience Score.
Make everyone a lynchpin.
Grow your dent.
That’s what the universe needs.
Discipline makes Daring possible.
