August 19, 2021

Customer-centric

Last year,  at the start of the pandemic, eight staff at the Anchor House Care Home moved in.

They spent 56 nights on makeshift beds, isolated from their own families, to protect their residents.

The result?  Nobody in the home even caught Covid-19.

Anchor House is a small care home, in a lovely old house in Doncaster.  The only one owned by it’s parent company Authentic Care Services Ltd.    According to the CQC it ‘requires improvement’.

Hmmm.

Perhaps the CQC isn’t designed to measure what really matters.