September 5, 2024

Why you don’t need AI to make your business more efficient

I quite enjoy my regular Sunday-morning clean of the wooden floors in my house. Nothing strenuous, just a hoover and then a light wipe-down with almond-scented floor cleaner. Nothing high-tech either, just a Cuban mop.

It’s all undone by Sunday lunchtime.

That’s the nature of housework of course. A constant repetition of tasks, that never ‘advance’ anything. They merely keep entropy at bay. Which is why things like washing machines are such a boon, turning what really was heavy drudgery into something you can start up and forget about.

So it puzzles me why you’d want to create housework for your business.

What jobs do you do every day, only to redo them again tomorrow?

What instructions do you give every day, only to repeat them tomorrow?

What jobs take you more steps than they should? Why is that?

Talking with a client yesterday, we calculated that just 1 second wasted every working day adds up to 40 minutes a year.

That seems trivial, until you start to look at all the seconds one person wastes in a day – waiting for a machine to warm up, transferring information from one place to another, waiting for authorisation – then multiply that up by the number of people in your team.

You almost certainly don’t need to replace people with AI to make your business more efficient or to increase your capacity, you just need to take good look at how you work.

Systemise your admin, then automate it. Remove drudgery, and free your people to be human for the people you serve. Because that’s where the value lies.

Discipline makes Daring possible.