I’ve always been sceptical about claims that double-glazing businesses are ‘very clean, and tidy up after themselves’.
Not because I think they aren’t, but because I’ve always suspected that emphasising the ‘tidying up’ might be a way to distract from poor work on actually putting in the windows.
I’m wrong of course.
What being clean and tidy signals is a pride in the job and consideration for the customer.
A committment to leave the client’s home as least as good as it was before the job, if not better.
A willingness to conserve bits and pieces the client wants to reuse.
A willingness to fill in holes you didn’t make, because that’s what a proper job looks like.
It might cost a small amount extra – hardly anything really, because not to do a proper job is usually harder – but every little helps to build a bank of goodwill and loyalty.
On which to grow a business that lasts.
For 30 years, so far.
