We don’t know what we don’t know.   Neither do we know what our clients and colleagues don’t know.   And we often take for granted the things we do know.

So, a useful thing to do every day might be to ask:

“What do I take for granted that I know, that the people I serve don’t or may not know?   

How could I best share that?

It’s a ripple in a pond, but who knows where it might end up?