March 13, 2024
Missing the point
Yesterday evening, I inadvertently sat in on a webinar on modelling unemployment. There was talk about ‘search and matching theory’ … Read More “Missing the point”
Category: Efficiency
February 7, 2024
The third thing on my manifesto
for small business growth and productivity would be: Structure your business around the thing that matters most for it’s thriving: … Read More “The third thing on my manifesto”
The next thing on my manifesto
would be: Automate Drudgery. Not just physical drudgery, but mental drudgery too. Don’t use people to transfer data between systems. … Read More “The next thing on my manifesto”
February 5, 2024
A manifesto for small business growth and productivity
If you were going to write “A manifesto for small business growth and productivity”, what would you include? I’d love … Read More “A manifesto for small business growth and productivity”
January 24, 2024
Big-picture or ground-up?
Bottom-up – even horizontal – thinking is fashionable. Probably because people are fed up with hierarchy, command-and-control, being told what … Read More “Big-picture or ground-up?”
January 23, 2024
Why go employee-run?
To share responsibility for the customer experience across everyone in the business. To increase capability across your whole team. To … Read More “Why go employee-run?”
January 17, 2024
Going Pro
“A critical characteristic of a profession is the need to cultivate and exercise professional discretion – that is, the ability … Read More “Going Pro”
January 15, 2024
Dust Corners
Imagine a small triangle of thin brass, with a hole in the middle so it can be pinned into the … Read More “Dust Corners”
January 12, 2024
Automating drudgery
John Simmons looked down at the room full of young women working away at their adding machines, each passing the … Read More “Automating drudgery”
January 8, 2024
New year, old book
I didn’t get much ‘serious’ reading done over the holidays. Mainly because I managed to catch shingles somewhere along the … Read More “New year, old book”