February 12, 2024
The fifth thing, Tight and Loose
The fifth thing for my Manifesto for Small Business Growth and Productivity would be this pair: Keep your Promise Tight. … Read More “The fifth thing, Tight and Loose”
Category: Systems Thinking
February 7, 2024
The third thing on my manifesto
for small business growth and productivity would be: Structure your business around the thing that matters most for it’s thriving: … Read More “The third thing on my manifesto”
The next thing on my manifesto
would be: Automate Drudgery. Not just physical drudgery, but mental drudgery too. Don’t use people to transfer data between systems. … Read More “The next thing on my manifesto”
February 5, 2024
A manifesto for small business growth and productivity
If you were going to write “A manifesto for small business growth and productivity”, what would you include? I’d love … Read More “A manifesto for small business growth and productivity”
February 2, 2024
Just to clarify
“Why can’t people just do things the way I want them done?” is a cry of frustration. Not at the … Read More “Just to clarify”
February 1, 2024
Frustration
Next time you hear a small-business employer saying: “Why can’t people just do things the way I want them done?” … Read More “Frustration”
January 25, 2024
Exceptional service
I’m a fan of the 80/20 rule when it comes to documenting processes in a Customer Experience Score. Trying to … Read More “Exceptional service”
January 24, 2024
Big-picture or ground-up?
Bottom-up – even horizontal – thinking is fashionable. Probably because people are fed up with hierarchy, command-and-control, being told what … Read More “Big-picture or ground-up?”
January 23, 2024
Why go employee-run?
To share responsibility for the customer experience across everyone in the business. To increase capability across your whole team. To … Read More “Why go employee-run?”
January 19, 2024
Not just for New Year
James Clear has some gems of advice for changing habits. I heard a few of them on a podcast yesterday, … Read More “Not just for New Year”