March 28, 2024
Management structure. Do micro-businesses need it?
Back in 2022, when I applied for a Women in Innovation grant, one of the comments on my submission was … Read More “Management structure. Do micro-businesses need it?”
Category: Employee engagement
March 19, 2024
Detours can be delightful
Last Saturday, we’d planned to visit two exhibitions, one in Kensington High Street, the other at King’s Cross. This would … Read More “Detours can be delightful”
March 14, 2024
Bureaucracy
Every time you add a task that isn’t directly contributing to sharing your Promise or keeping your Promise, you’re adding … Read More “Bureaucracy”
February 14, 2024
Why this? Why you? Why now?
I first tried answering these questions from Bernadette Jiwa about 4 years ago, just before I published my first book, … Read More “Why this? Why you? Why now?”
February 12, 2024
The fifth thing, Tight and Loose
The fifth thing for my Manifesto for Small Business Growth and Productivity would be this pair: Keep your Promise Tight. … Read More “The fifth thing, Tight and Loose”
February 7, 2024
The next thing on my manifesto
would be: Automate Drudgery. Not just physical drudgery, but mental drudgery too. Don’t use people to transfer data between systems. … Read More “The next thing on my manifesto”
February 5, 2024
A manifesto for small business growth and productivity
If you were going to write “A manifesto for small business growth and productivity”, what would you include? I’d love … Read More “A manifesto for small business growth and productivity”
February 2, 2024
Just to clarify
“Why can’t people just do things the way I want them done?” is a cry of frustration. Not at the … Read More “Just to clarify”
January 23, 2024
Why go employee-run?
To share responsibility for the customer experience across everyone in the business. To increase capability across your whole team. To … Read More “Why go employee-run?”
January 17, 2024
Going Pro
“A critical characteristic of a profession is the need to cultivate and exercise professional discretion – that is, the ability … Read More “Going Pro”