March 26, 2024
Drudgery? Not for me.
On the first day of my first ‘proper’ job, my boss took me round the place, introducing me to all … Read More “Drudgery? Not for me.”
Category: Process Design
March 14, 2024
Bureaucracy
Every time you add a task that isn’t directly contributing to sharing your Promise or keeping your Promise, you’re adding … Read More “Bureaucracy”
February 21, 2024
How to design a really useful business process.
Make it timeless. Capture ‘what has to happen’, not ‘how it happens now’. Describe what happens as the desired outcome … Read More “How to design a really useful business process.”
February 12, 2024
The fifth thing, Tight and Loose
The fifth thing for my Manifesto for Small Business Growth and Productivity would be this pair: Keep your Promise Tight. … Read More “The fifth thing, Tight and Loose”
February 7, 2024
The third thing on my manifesto
for small business growth and productivity would be: Structure your business around the thing that matters most for it’s thriving: … Read More “The third thing on my manifesto”
January 25, 2024
Exceptional service
I’m a fan of the 80/20 rule when it comes to documenting processes in a Customer Experience Score. Trying to … Read More “Exceptional service”
January 18, 2024
Silos
Functional silos are a bitterly-recognised problem in large organisations. They arise out of the idea that specialisation is efficient, that … Read More “Silos”
January 12, 2024
Automating drudgery
John Simmons looked down at the room full of young women working away at their adding machines, each passing the … Read More “Automating drudgery”
January 9, 2024
Non-work
‘Happy New Year!’ ‘Happy New Year to you too’ It’s early in the morning, on one of those quiet days … Read More “Non-work”
December 18, 2023
Refinement
Feedback is great for refining your thoughts. Doug Rabow kindly responded to my LinkedIn post about why I use the … Read More “Refinement”