March 28, 2024
Management structure. Do micro-businesses need it?
Back in 2022, when I applied for a Women in Innovation grant, one of the comments on my submission was … Read More “Management structure. Do micro-businesses need it?”
Category: Customer Experience
March 27, 2024
Out of the mouths of babes and newscasters
The NHS was on the news again this morning. Because, as the Guardian reported: “Just 24% of people across England, … Read More “Out of the mouths of babes and newscasters”
March 26, 2024
Drudgery? Not for me.
On the first day of my first ‘proper’ job, my boss took me round the place, introducing me to all … Read More “Drudgery? Not for me.”
March 19, 2024
Detours can be delightful
Last Saturday, we’d planned to visit two exhibitions, one in Kensington High Street, the other at King’s Cross. This would … Read More “Detours can be delightful”
February 26, 2024
Words AND Pictures
The thing about making film or TV, is that the viewer has to experience the story as if it is … Read More “Words AND Pictures”
February 14, 2024
Why this? Why you? Why now?
I first tried answering these questions from Bernadette Jiwa about 4 years ago, just before I published my first book, … Read More “Why this? Why you? Why now?”
February 9, 2024
The fourth thing on my Manifesto
for small business growth and productivity would be: As soon as you have worked out how to attract and delight … Read More “The fourth thing on my Manifesto”
February 7, 2024
The third thing on my manifesto
for small business growth and productivity would be: Structure your business around the thing that matters most for it’s thriving: … Read More “The third thing on my manifesto”
The next thing on my manifesto
would be: Automate Drudgery. Not just physical drudgery, but mental drudgery too. Don’t use people to transfer data between systems. … Read More “The next thing on my manifesto”
February 2, 2024
Just to clarify
“Why can’t people just do things the way I want them done?” is a cry of frustration. Not at the … Read More “Just to clarify”