January 23, 2024
Why go employee-run?
To share responsibility for the customer experience across everyone in the business. To increase capability across your whole team. To … Read More “Why go employee-run?”
Category: Scaleability
January 18, 2024
Silos
Functional silos are a bitterly-recognised problem in large organisations. They arise out of the idea that specialisation is efficient, that … Read More “Silos”
January 17, 2024
Going Pro
“A critical characteristic of a profession is the need to cultivate and exercise professional discretion – that is, the ability … Read More “Going Pro”
January 12, 2024
Automating drudgery
John Simmons looked down at the room full of young women working away at their adding machines, each passing the … Read More “Automating drudgery”
January 8, 2024
New year, old book
I didn’t get much ‘serious’ reading done over the holidays. Mainly because I managed to catch shingles somewhere along the … Read More “New year, old book”
December 18, 2023
Refinement
Feedback is great for refining your thoughts. Doug Rabow kindly responded to my LinkedIn post about why I use the … Read More “Refinement”
December 11, 2023
Dodgy business
What they promise the sender: “Pay a bit extra and we’ll get it to your customer in 48 hours. Pay … Read More “Dodgy business”
November 24, 2023
Enabling responsible autonomy
Jazz or classical, cover version or original composition, one of the beauties of writing down your music is that with … Read More “Enabling responsible autonomy”
November 23, 2023
Cover versions
There’s a lot of talk about ‘unleashing entrepreneurialism’ in the workforce. But not everyone wants to be an entrepreneur – … Read More “Cover versions”
November 10, 2023
Why have a score in front of you?
Someone asked an interesting question on James O’Brien’s Mystery Hour phone-in yesterday. It went something like this: “Why do orchestral … Read More “Why have a score in front of you?”