Most often, what we call delegation is merely handing over execution to someone else. We’ve already worked out what needs … Read More “Why it’s better to devolve than to delegate”
When we learn effectively we learn in stages. First we learn the rules. Then we interrogate and question ‘the rules’ … Read More “How to learn effectively”
If you’re anything like I used to be, you just dive in. If the thing you start with happens to … Read More “How does your business start its day?”
I loved this from Michele Zanini earlier this week. And since it’s nearly May day, I’m simply going to pinch … Read More “Down with aristocracy!”
I’ve long believed that franchising, done well, is an excellent way to scale a successful business. By replicating a small, … Read More “The franchising flywheel”
Back in 2022, when I applied for a Women in Innovation grant, one of the comments on my submission was … Read More “Management structure. Do micro-businesses need it?”
I first tried answering these questions from Bernadette Jiwa about 4 years ago, just before I published my first book, … Read More “Why this? Why you? Why now?”
To share responsibility for the customer experience across everyone in the business. To increase capability across your whole team. To … Read More “Why go employee-run?”
Functional silos are a bitterly-recognised problem in large organisations. They arise out of the idea that specialisation is efficient, that … Read More “Silos”
I didn’t get much ‘serious’ reading done over the holidays. Mainly because I managed to catch shingles somewhere along the … Read More “New year, old book”