If a business is what it does – a set of interacting processes designed to make and keep promises to … Read More “If a business is what it does, don’t stick spanners in the works.”
What a business does, is what it needs to do to fulfill its the primary activity of making and keeping … Read More “A business is what a business does – part 2”
If this is what matters to a prospect or customer: Then a business is really what it does. Actually, most … Read More “A business is what a business does – part 1”
Feedback isn’t just for your team. For example, the people at Zoe have really thought about how to use feedback … Read More “Client feedback”
I’ve been running my own personal Improve Process over the last 6 months or so. Trying to be more active, … Read More “Feedback”
There’s a lot of talk about ‘unleashing entrepreneurialism’ in the workforce. But not everyone wants to be an entrepreneur – … Read More “Cover versions”
That’s the title of an event that dropped into my inbox this morning. It got me thinking. We are human … Read More “Bringing all that we are to the workplace “
What’s the difference? In a pin factory, people are ‘hands’. In an orchestra, people are players. In a pin factory … Read More “Orchestra or pin factory?”
There was a time when being a Master was to be an expert. To have experience. To have care for … Read More “Masters and management”
There’s a famous pair of formulae in Marx’s Capital that describe the difference between trade and capitalism. The first is … Read More “A small shift”