March 14, 2024
Bureaucracy
Every time you add a task that isn’t directly contributing to sharing your Promise or keeping your Promise, you’re adding … Read More “Bureaucracy”
Category: Scaleability
February 21, 2024
How to design a really useful business process.
Make it timeless. Capture ‘what has to happen’, not ‘how it happens now’. Describe what happens as the desired outcome … Read More “How to design a really useful business process.”
February 14, 2024
Why this? Why you? Why now?
I first tried answering these questions from Bernadette Jiwa about 4 years ago, just before I published my first book, … Read More “Why this? Why you? Why now?”
February 12, 2024
The fifth thing, Tight and Loose
The fifth thing for my Manifesto for Small Business Growth and Productivity would be this pair: Keep your Promise Tight. … Read More “The fifth thing, Tight and Loose”
February 9, 2024
The fourth thing on my Manifesto
for small business growth and productivity would be: As soon as you have worked out how to attract and delight … Read More “The fourth thing on my Manifesto”
February 5, 2024
A manifesto for small business growth and productivity
If you were going to write “A manifesto for small business growth and productivity”, what would you include? I’d love … Read More “A manifesto for small business growth and productivity”
February 1, 2024
Frustration
Next time you hear a small-business employer saying: “Why can’t people just do things the way I want them done?” … Read More “Frustration”
January 26, 2024
Employee-run
What do I mean by employee-run? Well, it could mean that in the absence of ‘The Boss’, everyone simply carries … Read More “Employee-run”
January 25, 2024
Exceptional service
I’m a fan of the 80/20 rule when it comes to documenting processes in a Customer Experience Score. Trying to … Read More “Exceptional service”
January 24, 2024
Big-picture or ground-up?
Bottom-up – even horizontal – thinking is fashionable. Probably because people are fed up with hierarchy, command-and-control, being told what … Read More “Big-picture or ground-up?”