Discipline makes Daring possible.

Imitiation or inspiration

Imitiation or inspiration

Over the long weekend, I had a good rummage through some of my quilting books.    It was interesting to come back to them after a gap of a few years as they’ve been in storage while we built the extension.

What struck me going through them now, was just how prescriptive some of the project instructions are – specifying exactly which fabrics to use – down to the manufacturer, designer, range and colourway – exactly how to cut the fabric up to get the required number of pieces,  and exactly how to sew them together to make a quilt top.  They are instructions for making a replica of a particular quilt.

I don’t know why, but I find this approach quite disturbing.  Perhaps because it feels like it isn’t really creative.   If I follow the instructions to the letter I’ll get a carbon copy of the quilt in the picture.  There’ll be nothing of me in it.   There’s no real learning in it either.  I learn to follow instructions to replicate a particular quilt, that’s it.

By contrast other books – generally the older ones, are quite freestyle – specifying only ‘light’ or ‘dark’ fabrics together with the number of different shapes needed – assuming that you know how to cut a square or a triangle (or that you’ll refer to the ‘how-to’ section at the beginning of the book).   Some even include pictures of different versions of the same patchwork pattern, so you can see how the look changes with different fabrics.   These are recipes for making a kind of quilt.  Recipes I am encouraged to make my own, right from the beginning.     I learn to think about colours and how they work together, I learn how to think about cutting.  Most importantly, I learn about my own taste.  I learn a process I can apply to different starting materials to generate my own unique results.

For me, the difference between these approaches shows the difference between workflow and process.   Workflow turns human beings into mindless replicators.  Process frees them to be creative.

Imitation or inspiration.    Which would you rather encourage in your team?

Philanthropy

Philanthropy

It probably feels great to show your love for humanity by giving away your fortune once you’ve made it.

What if you showed your love for humanity in the way you make it in the first place?

Then there’d be no need.

Bananas

Bananas

Today, I saw yet another advert for alcohol made from waste food.   This time, rum distilled from banana skins.

Maybe it’s me, but I can’t help thinking there are better uses for food waste – even inedible banana skins.  For example, they could be turned into energy through anaerobic digestion, or composted to regenerate depleted soils.

In other words they could contribute to solving urgent, existential problems for humankind.

I’m all for enriching life.   But last time I looked there were a dozen or so rums available in Sainsburys, and only one home for humans.

As humans, we have amazing resources for making change.

Let’s not waste them on gimmicks.

A different flywheel?

A different flywheel?

What if a business became a place where people co-operate to create value, in the form of products and/or services that will help their clients to live in the just space for humanity ?   A business makes a profit of the money it receives from those others more than covers all the costs of delivering the goods.

So far, so good.

And?

Why does this kind of business need to make a profit?   So it can expand.

Why does this kind of business need to expand?  So it can help more people to live in the just space for humanity.

This could be a flywheel that doesn’t lead inexorably to self-destruction.

Or one that we might even decide to stop.

Shouldn’t we be switching to it?

The flywheel

The flywheel

A business is a place where people co-operate to create value, in the form of products and/or services that others want.  A business makes a profit of the money it receives from those others more than covers all the costs of delivering the goods.

So far, so good.

But.

Why does a business need to make a profit?   So it can expand.

Why does a business need to expand?  So it can make more profit.

For the last 200 years this flywheel has driven everything that humans do.

Last year, we saw it slow down a bit, and caught a glimpse of what we’re missing.

Are we sure we want to get back on it?

The sleep of reason

The sleep of reason

NASA engineers had noticed a problem with the O-rings used to seal joints in the boosters of the Challenger space shuttle.  When the weather was cold at launch time, the O-rings failed to seal the gaps properly.   But they couldn’t quantify the effects, so were not allowed to act on their concerns.  After all, the NASA engineering watchword was : “In God we trust.  All others bring data.”

But what if you don’t have data?  Does that mean you just leave it to God?

Of course not.

As Richard Feynman said at the enquiry following the disaster “If you don’t have data, you must use reason.” 

Our processes must allow for that.

If the sleep of reason produces monsters, imagine what wonders we create when we combine data with waking reason, driven by humanity?

Our processes must be designed for that.

 

HT to Abishek Chakraborty for the prompt.

Morrissey

Morrissey

Yesterday, my husband was working his way through his record collection.

As always, Morrissey stood out:

“I am human and I need to be loved – just like anybody else does.”

Something worth remembering as we build our business processes.

Down with pin factories.

Down with pin factories.

For Adam Smith the pin factory, with its production line and strict division of labour, was the epitome of efficiency.  It meant that thousands more pins could be manufactured, which in turn meant more people could afford to own them.

Until eventually a pin became the epitome of worthlessness, a thing you wouldn’t bother to pick up if you dropped it.  The factory model solved a production problem.

Products aren’t the only thing we make through our work.  We also make people.   And since Adam Smith, we’ve also known that the pin-factory approach makes unhappy people.

Humanity no longer needs to be efficient.  We no longer have a production problem.

We have a distribution problem. We have an unhappiness problem.  And we have a survival problem.

It’s time then, to look for a different mode of production.

One where the survival of our species is the side-effect of work that produces lives well lived for all.

We can start from the bottom up, as we grow our own small businesses:

Think orchestra, not pin-factory.

Empathy comes before logic

Empathy comes before logic

When you’re on the receiving end of a complaint about your product or service, it’s tempting to rush into fixing the ‘problem’ through the use of logic.  “Nobody else has complained about that.”; “That can’t have happened.”; “Ok, let’s replace it.”, or “Here’s your money back.”

What you’re missing when you do this is an amazing chance to create a stronger connection with the customer or client in front of you.

If you start with empathy, acknowledging how they feel, aiming to understand how their real needs have been let down by the perceived failure, you’ll show them that you truly care about them as a person.

That enables you both to collaborate constructively on how best to meet those needs, and address that failure in a way that is often less damaging or expensive for you business, and more positive for the customer.

In other words, empathy is more efficient than logic.

Just a blip

Just a blip

Dinosaurs were at the top of Earth’s food chains for around 180 million years.

They died out because they were unable to adapt through evolution to changes in their environments – first rapid climate change caused by volcanic activity, then of course the famous meteorite.

Homo Sapiens has only been around about half a million years.   We’ve arrived at the top of Earth’s food chains by making the Earth adapt to us, driven by models of the world that we make up.  Models that turn out to be at best only partly true and often are disastrously misleading.

Will we be the first species to go extinct, not because we can’t adapt, but because we won’t?  Because we refuse to change our minds?

That might just make us the stupidest blip in Earth’s history.