April 26, 2024
What’s the most dishonest form of marketing?
For me it might be this: I click on an advert purporting to be from a comparison service. I give … Read More “What’s the most dishonest form of marketing?”
Category: Customer Experience
April 24, 2024
What your customers really want
The same things you want, of course: The trick now, for any business, is to work out how to give … Read More “What your customers really want”
April 22, 2024
William Morris couldn’t paint for toffee
But boy, could he design for practical application. In his designs for stained glass he found ways to place the … Read More “William Morris couldn’t paint for toffee”
April 19, 2024
How to escape the fourth circle of Hell.
Dante gave hoarders their own special place in Hell. The fourth circle in fact. Their punishment was to clash eternally … Read More “How to escape the fourth circle of Hell.”
April 15, 2024
The joy of music played just for you
“In our experiment*, we instructed some orchestras to be mindful and make their performances subtly new each time they played. … Read More “The joy of music played just for you”
April 12, 2024
From delight to fury, via a little geometry
My reading is nothing if not eclectic. An old friend bought me ‘Ballet Shoes’ because we both remembered it as … Read More “From delight to fury, via a little geometry”
April 11, 2024
The franchising flywheel
I’ve long believed that franchising, done well, is an excellent way to scale a successful business. By replicating a small, … Read More “The franchising flywheel”
April 10, 2024
How to explain things well
You probably don’t often think about the circulation of your blood, but if you did, and decided to take a … Read More “How to explain things well”
April 4, 2024
The thing about thoughts
The thing about thoughts is that while they are in your head, they seem utterly clear. It’s only once you … Read More “The thing about thoughts”
April 3, 2024
How to add management without the overhead
I’m an anarchist. I don’t believe in being ruled from the top, or the middle. Or anywhere, really. I don’t … Read More “How to add management without the overhead”