April 3, 2024
How to add management without the overhead
I’m an anarchist. I don’t believe in being ruled from the top, or the middle. Or anywhere, really. I don’t … Read More “How to add management without the overhead”
Category: Enabling Framework
March 22, 2024
Start with the future
Past -> Present -> Future. We think this is how our experience of time works, in a line. We think … Read More “Start with the future”
March 14, 2024
Bureaucracy
Every time you add a task that isn’t directly contributing to sharing your Promise or keeping your Promise, you’re adding … Read More “Bureaucracy”
February 26, 2024
Words AND Pictures
The thing about making film or TV, is that the viewer has to experience the story as if it is … Read More “Words AND Pictures”
February 14, 2024
Why this? Why you? Why now?
I first tried answering these questions from Bernadette Jiwa about 4 years ago, just before I published my first book, … Read More “Why this? Why you? Why now?”
February 12, 2024
The fifth thing, Tight and Loose
The fifth thing for my Manifesto for Small Business Growth and Productivity would be this pair: Keep your Promise Tight. … Read More “The fifth thing, Tight and Loose”
February 9, 2024
The fourth thing on my Manifesto
for small business growth and productivity would be: As soon as you have worked out how to attract and delight … Read More “The fourth thing on my Manifesto”
February 1, 2024
Frustration
Next time you hear a small-business employer saying: “Why can’t people just do things the way I want them done?” … Read More “Frustration”
January 25, 2024
Exceptional service
I’m a fan of the 80/20 rule when it comes to documenting processes in a Customer Experience Score. Trying to … Read More “Exceptional service”
January 18, 2024
Silos
Functional silos are a bitterly-recognised problem in large organisations. They arise out of the idea that specialisation is efficient, that … Read More “Silos”