Discipline makes Daring possible.

Reality TV

Reality TV

Since, as usual at this time of year, there’s been nothing on TV, we’ve been catching up on ‘Connections’ with James Burke.   A fascinating ‘alternative view of change’ first broadcast in 1978.

Watch it here, at Internet Archive while you can.

What the series shows is that change (or as some like to call it ‘progess’) is not linear at all.

Discoveries are sometimes made on purpose, but almost as often they are made by accident, as a side effect of looking for something else, or as a failed experiment, or by someone coming at it from a different perspective.  Often they were ignored completely, until enough of them were in place for others to put them together and create something new.

And as we know from the history of steam power, gunpowder and moveable type printing, if the social conditions weren’t conducive, they were often simply abandoned or used for pure amusement for centuries.

Serendipity, obliquity and culture play such an important part, that it’s almost impossible to predict where future change will come from.

What we can do is keep ourselves aware of the bigger systems, cultural and scientific, which are the drivers and sources of change – ecology, physics, capitalism, politics, the carbon cycle.  That way, we can at least have an idea of where the impacts of change might be felt, and decide if we want it or not.

That means learning about how our world works.   It takes effort, and often a bit of digging to find the material – which in itself tells us something about the system we currently live in.

‘Connections’ is the kind of reality tv we used to make.  The kind I’d like to see more of.

That Question

That Question

What question do you get asked over and over again about your product or service?

What could you do to save people having to ask it?

What could your people do with the time they spend answering it?

My weird habit

My weird habit

I have a weird habit.

If I’m in a loo where the toilet roll holder is empty, and there are toilet rolls around to refill it.  I refill it.

It doesn’t matter whose loo it is.  A client’s, a friend’s, a department store’s, a pub’s.   I’m sat there anyway, the job needs doing, so I do it.

Imagine, if everyone did this, how much more comfortable office life would be?

A small example of what happens when responsible autonomy is paired with direct and immediate feedback.

Now imagine what your business could be like if you took this approach everywhere.

How does improvement happen?

How does improvement happen?

How does improvement happen?

First by collecting feedback, both quantitative and qualitative.

Then by looking at what that feedback might be telling you about what’s happened in the past, and what is likely to happen in the future if nothing changes.

Then by adjusting the system accordingly.

Your adjustments might be wrong of course, which is why it’s a good idea to keep them small until feedback shows you’re heading in the right direction.

Over time you’ll learn to keep it simple.

Then improvement will come naturally.

Connect the dots

Connect the dots

Back in February, I got involved in a project called ‘Connect the Dots’, an ancillary to The Carbon Almanac.

The idea was to take the well-researched facts, issues and solutions from the Almanac and connect them together visually, so that someone can see how they interact.   More importantly, so someone can see how a single action can have multiple impacts.

We started with Solutions, because in spite of what we see and hear, they are already out there.  People are already taking practical, unheroic, collective steps to change the systems that we have turned into traps.

We’re having a rest for a week, and then we’ll come back to it, perhaps with more people joining in.  So it will continue to grow.

Yesterday the project went live.

Find it under ‘Extras’ at The Carbon Almanac.

It’s not finished – it never will be.

It’s not perfect – it never will be.

Hopefully it is inspiring enough to prompt more people to take action.

Together.

Connecting the dots.

On a Friday

On a Friday

At the beginning of this year, I got involved in writing a book.  With at least 26 other people and a brilliant designer.  All of us members of the ‘Like Hearted Leaders’.

Every week, on a Friday, we LHL’ers share a laugh, or a tear, or an insight.   In spaces where we can think, question and learn.   Where we meet and make friends with some wonderful, inspiring people.

Where we are like-hearted, but not necessarily like-minded, which makes it one of the most stimulating groups I’ve ever had the good fortune to be part of.

You can see that in our book:  ‘On a Friday’.   Now available on Amazon.

Written by us, for like-hearted (but not necessarily like-minded) leaders like you.

 

There’s no escape

There’s no escape

No matter how much we might wish it away, there is no escaping the fact that we are all connected.   That what we do in one place and time affects others in a different place and time.

In economics and big business, we like to pretend that this isn’t true.  That there are things we don’t need to worry about because they happen outside our bubble.

We call these things externalities.

As if they don’t affect us.

But sooner or later they do.

Because the bubble is imaginary.

We live in a series of systems, and ultimately a closed system – planet Earth, and sooner or later the all the consequences of our actions will come back to bite us.  Even those we choose not to see.

Time then to take responsibility, and dissolve our bubbles.

Climate change needs to be on the balance sheet.  Or we need to do away with the system that gives us balance sheets.

There’s no escape.

Heretical thoughts on packaging your Promise – Price

Heretical thoughts on packaging your Promise – Price

Price is about ensuring both participants profit from their time together, finding the the right balance between what you need and what represents value to the people you serve.

Questions to ask:

  • How much does it cost you to deliver?  – Work this out on a per package basis, and remember to attribute a share of everything your accountant would normally dump in ‘overhead’.   That way you can be sure of making a profit each time you Keep your Promise.   Keeping your Promise enough times per year to make the living you want is a different problem.

 

  • How much do you want to earn? – Here’s a quick calculation:
    • Work out how much a year you want to earn before tax.
    • Divide it by 100 (=((365-(weekends, time off and bank holidays))/2) – because you need to spend half your working time running the business).
    • That’s your target ‘daily earnings’
    • Set yourself 2 levels – the least you want to earn, and your ideal.

 

  • How are the alternatives priced?  – Price is part of the story people tell themselves when they choose, and is often used as an indication of  quality.  You don’t need to be cheaper than the alternatives.  You don’t need to be more expensive either, unless your costs are higher or you want to earn more.

Remember:

  • Being in a category of one puts you in complete control of your price.
  • Pricing is part of the story.
  • Payment is part of the format.
  • As long as you’re charging more than it costs you to Keep your Promise you have the potential to be profitable.   Keeping your Promise enough times per year to make the living you want is a different problem.
  • Price can be a flow control mechanism too.   If you’re inundated with clients, putting your price up will slow demand.   Lowering it may increase flow – but only if enough people already know what great value you offer.
  • If you’re not enrolling enough clients, you’re more likely to be underexplaining the value than overpricing it.
  • A low price can help to enrol early adopters, but make sure they know it’s a special deal for them.  And make sure they will rave about it afterwards.
  • If you get it wrong the first time, you can always put your price up for the next new client.
  • You only really need enough.  And enough is up to you.

‘Sorry’ is never enough

‘Sorry’ is never enough

Corporations, being founded on a theory of Homo Economicus, naturally believe that when someone complains, they are merely seeking personal redress.

That’s true, but it isn’t the whole story.

Most often people want recognition of their own case AND to make sure it doesn’t happen to someone else.   Sometimes people just want to make sure the mistake isn’t repeated.

That means “Sorry” is never enough, even when accompanied by compensation.   What people really want to see is evidence that the mistake is being rectified.  That systems and process are changed to ensure it can’t be repeated.

Otherwise, the only conclusion to be drawn is that it wasn’t a mistake, but policy.   And compensation a bribe to keep your mouth shut.

 

Check out this Twitter thread from George Monbiot to see what I mean.

And this thread for the complaint that started it.

It’s not too late

It’s not too late

It’s not too late but we need to begin changing our systems. And you can’t change a system until you see it.”

https://vimeo.com/727950704

You can order a copy now from here: https://thecarbonalmanac.org/book/, or pre-order from your favourite independent bookshop.  Here’s mine.

There’s even a downloadable kids book and educators guide, a photobook, podcasts and a Daily Difference email.  And more extras coming soon.

All designed to get us talking to each other about climate change.  Because when we talk, we connect, and when we connect we can take action big enough to make a difference.

After all it’s our future we’re talking about.

It’s not too late, but we need to start changing our systems now.