Discipline makes Daring possible.

The Millennial Mis-match

The Millennial Mis-match

I hear a lot from fellow small business owners about millennials and their younger successors, mostly not good.

“arrogant and entitled.”

“the attention span of a goldfish”

“think they can choose when and where they work.”,

“think they should have a say in everything.”

“won’t be told.”

“can’t stick at anything.”,

“don’t distinguish between life at work and life outside work.”

“aren’t responsible.”

“always letting me down”

I think it’s unlikely that young people today are that different from me at their age.

It’s more likely that there is a simple mismatch of what ‘work’ means.

Like me, millennials crave agency, meaning, mastery and self-fulfilment. They also crave connection. They want to collaborate and co-create, not work for.

They want responsibility.

So why not call their bluff?

Give them responsibility, and the autonomy to deliver on it.

Support them, create feedback mechanisms that tell you and them how they’re doing.

Reward them for the results they deliver, not for being ‘at work’.

It worked for me, and you never know, you might just please everyone.

Make my day…

Make my day…

This morning, I did a bit of shopping on my way home from my early morning networking. 

At the till, I waited behind another lady, while the woman serving us chatted to an old lady at the end of the checkout.   I didn’t mind, I wasn’t in a hurry, and the chat wasn’t stopping the assistant serving us.

After the old lady left, the assistant explained that this was a regular occurrence.    Every day, the 94 year-old looks in to see if her friend is on the checkout, and if she is, comes in to have a few minutes chat. 

“I like dealing with people.  I don’t have grandparents or parents any more, so I don’t mind, and I think it helps her feel a bit less lonely. “

Both I and the lady before me joined in.   That means that at least 4 people have been ‘seen’ – acknowledged as human beings – in this exchange, that didn’t take any longer than the usual checkout.

“Actually, I think it makes her day.”

It did mine.

Thank you.

 

Frans Hals [Public domain], via Wikimedia Commons